WARRANTY TERMS

At PS9, we stand by the quality of our work and products. Here’s what our warranty covers:

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Coverage Duration 🗓️

• All products are covered under a 12-months hardware and installation warranty from the date of installation. *No warranty for glasses​

• For renovation works, it is also covered under a 12-months warranty from the date of handover.​

• Service works such as changing of hinges, handles, films, locks, glass insert etc. are not entitled to any warranty coverage.

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What's Covered ✅

• Manufacturing defects

• Installation issues

• Hardware issues

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What's NOT Covered ❌

• Normal wear and tear

• Damage from misuse, abuse, or accidents

• Issues due to modifications by third parties

• Environmental or weather-related damage

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How to Make a Claim 📃

To request warranty service:

• Provide your proof of purchase (invoice or receipt)

• Contact your assigned sales person or our general hotline 9771 0603 with a description and video / photos of the issue

• We’ll assess and follow up with a suitable solution

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For Digital Lock's warranty, it is fulfilled directly by respective digital lock brands:

• Igloohome (1+2 years warranty) 

• Zigbang (1+2 years warranty) 

• Biosystem (1 or 5 years warranty)

• Philips (3 years warranty)

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*Warranty terms for digital lock are not determined by PS9 Reno and may vary case by case. Any changes, repairs, or replacements are strictly at the discretion of the respective digital lock brand.

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For Digital Lock's technical support or 24/7 helpline:

• Igloohome (+65 3129 2464 / +65 3138 6388) 

• Zigbang (+65 6564 4704) 

• Biosystem (+65 8383 8750 / +65 8775 4790 / +65 9221 2301 / +65 9877 1693)

• Philips (+65 6970 9700)

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For Line8's warranty registration (5 years):

• Register at: https://www.line8.com.sg/warranty

• Service hotline (+65 9018 8104 / +65 8874 5547)

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*Warranty terms for Line8 are not determined by PS9 Reno and may vary case by case. Any changes, repairs,

or replacements are strictly at the discretion of Line8.

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Our Commitment 🩷

If the concern raised is under warranty coverage, we’ll provide:

• Repair or adjustment

• Replacement of faulty parts​

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For issue outside of coverage, charges will apply accordingly

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Important Notes ⚠️

• Warranty is valid only for the original purchaser

• It is non-transferable / non-refundable

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For any questions, feel free to contact your respective sales person or our general hotline @ 9771 0603. We’re committed to ensuring your satisfaction.